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Inside Sales Representative

Cy-Quest Global is a Managed IT and Cyber-Security Provider located in San Antonio, TX. We’re looking for a results-driven sales representative to actively seek out and engage customer prospects. You will provide complete and appropriate solutions...
Cy-Quest Global is a Managed IT and Cyber-Security Provider located in San Antonio, TX. We’re looking for a results-driven sales representative to actively seek out and engage customer prospects. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels, and profitability.

This is a commission-based, 1099 position that pays generously on initial sales as well as commission on monthly revenue. If you earn the sale, you get a portion of the profit!

The position is full-time remote. You will need to have access to a computer, phone, and a strong internet connection.
Products and Services are related to:

•	Business Continuity and Disaster Recovery
•	Networking and Internet Continuity Devices
•	Remote and On-Site IT Services
•	Cyber-Security
•	VoIP Telephone Service

Responsibilities

•	Present, promote and sell products/services using solid arguments to existing and prospective customers
•	Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
•	Establish, develop and maintain positive business and customer relationships
•	Reach out to customer leads through cold calling
•	Expedite the resolution of customer problems and complaints to maximize satisfaction
•	Achieve agreed upon sales targets and outcomes within schedule
•	Coordinate sales effort with team members and other departments
•	Analyze the territory/market’s potential, track sales and status reports
•	Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
•	Keep abreast of best practices and promotional trends
•	Continuously improve through feedback

Skills

•	Proven work experience as a sales representative
•	Preferred IT knowledge/experience
•	Excellent knowledge of MS Office
•	Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
•	Highly motivated and target driven with a proven track record in sales
•	Excellent selling, communication and negotiation skills
•	Prioritizing, time management and organizational skills
•	Ability to create and deliver presentations tailored to the audience needs
•	Relationship management skills and openness to feedback

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Level 1 Help Desk Support

Position requires reporting to the office daily for shift; requires local candidate with personal reliable transportation able to travel to customer sites as needed.

Only applicants with completed technical assessment will be considered.
...
Position requires reporting to the office daily for shift; requires local candidate with personal reliable transportation able to travel to customer sites as needed.

Only applicants with completed technical assessment will be considered.
 
Responsibilities: The MSP Help Desk Engineer provides support to customers for level 1+ issues and escalates as appropriate, serves as a liaison between the company and customers, conveys customer feedback and remediation documentation and knowledge sharing in all technological aspects managed remotely to customer sites. Ensures client satisfaction; maintains accountability throughout resolution, including issue delegation or hand off. 
Successful candidate shall be a highly motivated self-starter able to work independently guided by company objectives and priorities. This is a technology position with direct responsibility for the up-time and integrity of customer environments and desktop/server systems. 
Responsibilities also include server support, Client ticket remediation, adherence to company and departmental process and procedures. Must communicate proactively with team, management, project management and clients to ensure issues and solutions are documented, clarified, effectively addressed, and resolved with appropriate urgency. 
Candidate must have current experience in the following: 

Key Skills Required: 

• Working level of experience with Microsoft Desktop Operating Systems including Windows 10, 8.x, 7. 
• Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools. 
• Working level of experience with various business productivity applications such as Microsoft Office, Office365, G Suite. 
• Working level of experience with Microsoft Windows Server 2008-2016 operating systems. 
• Experience with Active Directory, DHCP, DNS, server roles and services. 
• Working level of experience with Microsoft Exchange Server and Exchange Online 
• Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools 
• Working level of experience with VMware and Hyper-V. 
• MacOS basic knowledge. 
• Linux OS knowledge is a plus. 
• Network management experience with SonicWall, Cisco, switches, routing, firewalls is a plus 

Drug/Alcohol free environment. Non-Smoking office & grounds. Background check with MVR required 

Job Type: Full-time 

Salary: Depends on experience 

Experience: 
• Desktop operating systems: 2 years (Required) 
• Office 365, G Suite, Exchange: 2 years (Required) 
• Help Desk: 2 years (Required) 
• Active Directory: 2 years (Required) 
• Firewall: 2 years (Required) 

Work authorization: 
• United States (Required) 

Schedule:: 
• Monday to Friday 
• Holidays 
• Overtime