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Level 1 Help Desk Support

Position requires reporting to the office daily for shift; requires local candidate with personal reliable transportation able to travel to customer sites as needed.

Only applicants with completed technical assessment will be considered.
...
Position requires reporting to the office daily for shift; requires local candidate with personal reliable transportation able to travel to customer sites as needed.

Only applicants with completed technical assessment will be considered.
 
Responsibilities: The MSP Help Desk Engineer provides support to customers for level 1+ issues and escalates as appropriate, serves as a liaison between the company and customers, conveys customer feedback and remediation documentation and knowledge sharing in all technological aspects managed remotely to customer sites. Ensures client satisfaction; maintains accountability throughout resolution, including issue delegation or hand off. 
Successful candidate shall be a highly motivated self-starter able to work independently guided by company objectives and priorities. This is a technology position with direct responsibility for the up-time and integrity of customer environments and desktop/server systems. 
Responsibilities also include server support, Client ticket remediation, adherence to company and departmental process and procedures. Must communicate proactively with team, management, project management and clients to ensure issues and solutions are documented, clarified, effectively addressed, and resolved with appropriate urgency. 
Candidate must have current experience in the following: 

Key Skills Required: 

• Working level of experience with Microsoft Desktop Operating Systems including Windows 10, 8.x, 7. 
• Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools. 
• Working level of experience with various business productivity applications such as Microsoft Office, Office365, G Suite. 
• Working level of experience with Microsoft Windows Server 2008-2016 operating systems. 
• Experience with Active Directory, DHCP, DNS, server roles and services. 
• Working level of experience with Microsoft Exchange Server and Exchange Online 
• Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools 
• Working level of experience with VMware and Hyper-V. 
• MacOS basic knowledge. 
• Linux OS knowledge is a plus. 
• Network management experience with SonicWall, Cisco, switches, routing, firewalls is a plus 

Drug/Alcohol free environment. Non-Smoking office & grounds. Background check with MVR required 

Job Type: Full-time 

Salary: Depends on experience 

Experience: 
• Desktop operating systems: 2 years (Required) 
• Office 365, G Suite, Exchange: 2 years (Required) 
• Help Desk: 2 years (Required) 
• Active Directory: 2 years (Required) 
• Firewall: 2 years (Required) 

Work authorization: 
• United States (Required) 

Schedule:: 
• Monday to Friday 
• Holidays 
• Overtime

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Sales Account Manager

We are looking for a qualified Sales account manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.

As a Sales account manager, you should work to satisfy customers’ needs...
We are looking for a qualified Sales account manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.

As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

Responsibilities

•	Manage a portfolio of accounts to achieve long-term success
•	Develop positive relationships with clients
•	Act as the point of contact and handle customers’ individual needs
•	Generate new business using existing and potential customer networks
•	Resolve conflicts and provide solutions to customers in a timely manner
•	Supervise account representatives to ensure sales increase
•	Report on the status of accounts and transactions
•	Set and track sales account targets, aligned with company objectives
•	Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
•	Suggest actions to improve sales performance and identify opportunities for growth

Requirements

•	Proven work experience as a Sales account manager or Sales account executive
•	Hands on experience in sales and an ability to deliver excellent customer experience
•	Knowledge of CRM software and MS Office (MS Excel in particular)
•	Understanding of sales performance metrics
•	Excellent communication and negotiation skills
•	An ability to deliver projects and answer inquiries on time
•	Business acumen with a problem-solving attitude